Kore.ai tests the phone line by hand. Omnia tests it on every release.
Omnia’s voice tests call the agent on every release and gate it on the result. Kore.ai publishes immutable versions and evaluates against adversarial personas, but for the phone line its docs describe a person testing on a softphone.
Before release, simulated callers ring it with questions about their bill, and some cut in while it’s reading out the amount. Every call is recorded. A version that lost its place after an interruption stays at the gate, and one that passes starts on a share of the calls. docs
on kore.ai Voice testing is a call you make yourself: speak to the agent using the built-in softphone. Automated interruption and silence testing aren’t documented. their docs
Promotion on the numbers
A version has to pass the suite before it’s promoted, and then it takes traffic in steps. If its metrics drop, Omnia rolls it back. Conversations already running stay on the version they started on. docs enterprise
Kore.ai: Dev, Staging and Prod slots; you confirm behaviourbehavior in staging and click Rollback to restore the previous deployment. source
Argument-level policy
A CEL rule reads each tool call’s arguments and the caller’s identity, then allows or refuses the call. If the broker can’t answer, the call is refused. docs enterprise
Kore.ai: Per-tool auth and consent settings, guardrails, circuit breakers and rate limits. Argument-level policy isn’t documented. source
At a glance
| Topic | Omnia | Kore.ai, per its docs |
|---|---|---|
| Immutable versions | yes A versioned pack. docs | documented Auto-numbered versions per publish. source |
| Adversarial simulated users | yes Against real tools. docs | documented Adversarial personas in eval suites. source |
| Automated voice testing | yes Barge-in, overlap, dead air, recorded. docs | partly Manual softphone. source |
| Eval-gated promotion | yes The suite decides. docs | not documented Not documented. source |
| Stepped rollout, auto rollback | yes Yes. docs | partly Manual rollback. source |
| OpenTelemetry to your collector | yes Yes, with a documented span inventory. docs | not documented Not documented. source |
| Self-install on your Kubernetes | yes Public Helm charts. docs | partly On-premise for Enterprise customers. source |
Common questions
- Which models does each support?
- Both are model-neutral. Omnia speaks seven providers’ native protocols, including realtime voice models, and any OpenAI-compatible endpoint.
- How is Omnia priced?
- Free while you build, the core free in production, and an enterprise licencelicense per environment per year from £30,000. Nothing is metered per conversation.
Put your own agent through the gate.
Install Omnia in your cluster and run it free while you build.
Kore.ai claims are from Kore.ai’s published documentation, checked 22 October 2026. Spot something out of date? Tell us.